Ruby

Returns & Exchanges

Each piece is an original work of art or print, carefully inspected and packaged before shipping. Please read our policy before purchasing.

Original Oil Paintings

• All original painting sales are final. Due to the one-of-a-kind nature of original artwork, we do not accept returns, exchanges, or refunds.

Prints

• We do not offer refunds on prints. However, if your print arrives damaged or defective, we are happy to offer an exchange within 14 days of delivery.

• To request an exchange, please contact us within 14 days with:

  • Your order number

  • Photos of the damaged item and packaging

• Items must be reported promptly to be eligible for an exchange.

How to Contact Us Reach out at contact@deannastroudfineart.com and we'll respond within 2–3 business days.

Shipping & Delivery

All original oil paintings are carefully packaged to ensure they arrive safely and in perfect condition.

• Canada: Ships within 3-10 business days

• USA: Ships within 1-3 weeks

• International: Ships within 2-6 weeks

• All paintings are wrapped in protective materials and shipped in sturdy, custom packaging

• A tracking number will be provided once your order has shipped

  
  

Please note: customs fees and import duties for international orders are the responsibility of the buyer.